Are you ready to play a crucial role in ensuring high-quality ICT services within a dynamic and growing organization? Cygnific is looking for a driven Operations Manager ICT to elevate our ICT operations to the next level!
Your Role at Cygnific:
As the Operations Manager ICT, you will be responsible for the continuity, quality, and stability of our application landscape. You will ensure that our ICT services are consistent and reliable, enabling our organization to achieve its business goals. You will play a key role in the development, implementation, and coordination of incident, problem, configuration, and operations management within our ICT Support and Telecom processes.
What will you do?
1. Operations and Support:
- Define and implement SLAs in line with business needs and budgetary constraints.
- Manage SLAs with external suppliers and 3rd party businesses.
- Monitor and steer ICT Support Desk and Telecom to ensure the continuity and integrity of our services.
2. Leading ICT Support Desk & Telecom:
- Structure and manage the ICT Support Desk & Telecom unit.
- Coach, support, and appraise the Support Desk & Telecom team.
- Prioritize tasks and ensure optimal resource allocation.
3. Coordinating Changes:
- Lead the change management process.
- Analyze, test, and plan changes in collaboration with the ICT Support Desk & Telecom team.
4. Incident and Problem Management:
- Monitor and report on incidents and problems within the ICT infrastructure.
- Propose improvements to prevent future disruptions.
5. Continuous Improvement:
- Identify and address malfunctions in processes and procedures.
- Propose improvements and ensure they are embedded in daily operations.
What Do You Bring?
- Bachelor’s or Master’s degree level (HBO/WO) thinking and working level.
- At least 5 years of experience with in-depth knowledge of ICT.
- A minimum of 2 years of (project) management experience.
- Experience with complex system implementations and working in a commercial, service-oriented environment.
- Excellent command of both Dutch and English (written and spoken).
OUR OFFER
- A one-year contract with the prospect of permanent employment.
- Position for 32 to 40 hours a week.
- A competitive salary.
- A challenging, innovative, and international environment.
- 25 vacation days based on full-time employment.
- A pension plan & travel allowance.
- A vibrant and multicultural office near the Westerpark in Amsterdam.
- You will be part of a diverse and multicultural team based in Amsterdam.
- A well-balanced and flexible hybrid working model (possibility to work from home).
- Start date: as soon as possible.
WHO WE ARE
Cygnific is a proud daughter company of KLM. And guess what? We have high ambitions ourselves as well. Our customer service heroes from more than 30 different countries are ready to create lasting impressions through teamwork and commitment. In 10+ different languages, they offer 24/7 service with a smile to passengers and customers from KLM, and various brands such as Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines, and Curaçao.
At Cygnific, you’ll be part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nourish our culture and help colleagues and customers move forward. We value uniqueness and foster the trust and respect we have for each other. Cygnificans commit to getting any job done, but also like to have fun along the way.
READY TO APPLY?
Are you ready to bring us to the next level with your strong leadership and customer focus? Then make sure to apply by sending us your CV and motivation letter (in PDF or Word doc) via the apply button below. The application process will consist of two interviews.
